Support provides phone and email coverage from 8am to 5pm CT with 24-hour access to all other resources provided through the Help Desk Program. An assigned account manager will become intimately familiar with your environment and meaningful SLAs provide assurance that your team receives the help they need in a timely and effective manner. Our service center is accessible through phone, email, or our Self Service Portal. The cost is typically 50% of standard Amdocs support.
In addition to assigning you a dedicated account manager, Dovetail offers a Self Service Portal and Knowledge Base for 24-hour access to the Help Desk.In rare instances where a problem only occurs in a customer-specific environment and can’t be reproduced, we will work with you in your environment, either remotely (such as using VPN access), or you have the option to schedule an onsite engagement.Dovetail has the ability to mimic the majority of components of customers’ environments, including customizations, enough to reproduce problems and fix them or provide workaround.These are certified and supported on all the older Clarify versions and most newer OS/DB versions. If you experience problems with Clarify/Amdocs components, such as Rule Manager, Email Clerk or DD Editor, Dovetail has replacement products or plug-ins that can be implemented immediately.With an average of 15 years of experience working with Clarify products, the Support Team has extensive knowledge and a huge breadth of expertise troubleshooting issues in the system. As a Help Desk customer, you are assigned a dedicated account manager as your primary point of contact and will be supported by a team of engineers. Each unnecessary function or procedure adds a layer of complexity that costs you money and time.Dovetail’s Help Desk Program provides highly skilled, third-party support for Clarify and delivers peace of mind by helping you proactively prevent issues and maximize your technology investment. The best solution could be one that does not build anything new The best solution may be as simple as the right person making a better policy decision and enforcing it consistently. Historical perspective is important in understanding the evolution of a situation and in identifying patterns of behaviors over time.
#Clarify systems how to#
Systems thinking is a powerful approach for understanding the nature of why situations are the way they are, and how to go about improving results. “Small changes can produce big results–but the areas of highest leverage are often the least obvious.” 3. Offer real value and avoid creating more problems or unintended consequences. Rapid Impact : Solve Real Problemsĭifficulties in solving problems often stem from the fact that problems do not occur in isolation, but in relation to each other. Does this solution seamlessly work within the larger system? 2.
Think through all of the stages of a product or service–Make them all work together seamlessly. It is a cohesive, integrated set of experiences. Rapid Learning : Understand the Big Picture
Integrating innovation and systems thinking principles to influence how we mature great ideas has four major benefits: 1. Systems Thinking is the process of understanding how things, regarded as systems, influence one another within a whole it is essentially the system of thinking about systems.
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